On-Site Support Services

To ensure business continuity and support uninterrupted operations, we offer a comprehensive On-Site Support Service tailored to meet our customers' specific needs. This service is designed to provide fast and effective solutions to technical issues, minimizing downtime and enhancing operational efficiency.

For Customers with Maintenance and Support Agreements:

Customers who have an active maintenance and support contract are entitled to on-site support services in line with the terms of their agreement. This includes a wide range of services such as troubleshooting hardware and network infrastructure issues, performing software updates, and conducting system optimizations. On-site interventions are carried out promptly to resolve issues and maintain uninterrupted business operations.

For Customers Without Maintenance and Support Agreements:

For customers without a maintenance and support agreement, on-site support services are offered based on specific requests. This may include project-based tasks, hardware installations, network configurations, or technical consulting. The scope, duration, and pricing of these services are determined following a preliminary discussion with the customer to address their exact needs.

Scope of Service:

• Hardware installation, maintenance, and repair
• Network infrastructure setup and optimization
• Software installation, updates, and performance tuning
• Fault detection and issue resolution
• Security audits and improvement recommendations
• Consulting and training services

Key Benefits:

• Rapid response and minimized downtime
• Professional support from expert technical teams
• Proactive maintenance and issue prevention
• Flexible and customer-focused solutions

With our On-Site Support Service, you can maintain seamless business operations and improve your IT infrastructure with the reliable support of our expert teams.